WHAT IS THE BEST WAY TO TAKE CARE OF MY NEORIA JEWELRY?
To maintain your NEORIA jewelry we suggest following the care instructions shipped with each package. This includes removing your NEORIA piece before exercising, swimming, bathing, or going to bed; avoiding lotion, makeup, and perfume; storing jewelry in the microfiber pouch provided; and, renewing shine by buffing with a soft cloth.
HOW SHOULD I STORE MY PIECE?
We recommend storing your NEORIA piece in the microfiber pouch provided. Storing each item individually avoids scratching.
CAN I SHOWER OR SWIM WITH MY JEWELRY?
For longevity of your piece, do not shower or swim with your items. Instead, remove before bathing and store them in a cool, dry, and safe place.
WHAT SHOULD I USE TO CLEAN MY NEORIA PIECE?
We recommend using warm water and detergent-free soap to spot clean. Polish and dry with a jewelry safe cloth to avoid scratching.
MY JEWELRY IS TURNING COLOR. WHY IS THIS OCCURING?
Each NEORIA piece is coating with an anti-tarnish finish during the plating process. However, every person’s unique skin-oils react differently to certain metals and plating. NEORIA is not responsible for your skin’s reaction to our products. You can prolong the life of your NEORIA pieces by following our care instructions above.
MY NEORIA PIECE ARRIVED DAMAGED. WHAT CAN I DO?
If your item arrives damaged, please contact us at email@example.com within 72 hours of delivery with photos and your order number.