WHEN WILL MY ORDER SHIP?
Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product.
WHEN IS YOUR NEXT COLLECTION LAUNCHING?
To be in the know, sign up for our newsletter at the bottom of this page and enter your email address. Promise, we only send gold!
MY FAVORITE PIECE IS SOLD OUT. WHEN WILL IT BE BACK IN STOCK?
If the style and size of the NEORIA piece is sold out, you can purchase on pre-order and the expected ship date will be indicated in the product description.
WHERE CAN I FIND MY ORDER CONFIRMATION?
As soon as your order ships from our warehouse, you should receive a confirmation to the email address associated with your order. If you did not receive an email, please check your junk folder or email hello@shopneoria.com.
HOW DO I CARE FOR MY NEORIA JEWELRY?
All of our NEORIA pieces are plated in heavy 24K gold. To learn how to prolong the life of your purchase, please visit our Jewlery Care page.
I JUST PLACED AN ORDER ON SHOPNEORIA.COM. CAN I ADD SOMETHING ELSE?
We're elated you found another piece you love. Although we cannot add items to an existing order, you can place a new order and contact us immediately at hello@shopneoria.com. We’ll be happy to waive shipping on this additional order if the original has not shipped out of our warehouse.
WHERE ARE YOUR PRODUCTS MADE?
All of our products are handmade in the United States and shipped from Florida.
HOW CAN I RETURN MY ORDER?
Please refer to our Shipping + Returns policy page.